Dear Customers,

This is the Reinkstone team, and it is hard to say that the delivery of R1 has to be delayed again. This is very sad news for both of us. We are sorry about the delay and the inconvenience we have caused you and we want you to know that we are trying our best to fix this problem.

The supply chain has been seriously impacted by the COVID-19 pandemic and the power rationing in China. We are waiting for the leave of the cold winter. Besides, we are working to improve the technology of DES screen and the software, so that we can provide you better-using experience. We also strictly control quality reliability to ensure excellent products you receive rather than we send semi-finished products to you in order to complete the delivery.

It’s unexpected that these events happened during the production, and we are sure that we will do our best to finish the production and deliver R1 to you ASAP. R1 will be delivered successively in March. If there is any news, we will update you.

Thanks for your support and understanding!

Yours Sincerely,
Reinkstone Team